Q: My zipper on my sleeping bag is broken.
Turnaround time is usually 3-4 weeks, but can take longer. We will send the item back for you for $8 to cover the shipping and they will return it to us after it is repaired. They will repair the item and send it back to you. Basically the item has to be clean and sent to them with your contact information and a note what is needed. You can get more information at the customer service link is in the lower left corner. I love this jacket (and managed to save the zipper piece that fell off) and was wondering if this was covered by the north face warranty and what I could do to get the jacket fixed or replaced?Ī: This is definitely covered by their warranty. My mother purchased it for me from the alpine shop a year or so ago (neither of us can really remember when and we have no idea where the receipt is) but other than the zipper falling off, it is in excellent condition. Q: This evening while sitting in chair, the front zipper fell off my north face fleece. Commonly Asked Warranty and Repair Questions
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